File Folders on MyCloud Revert to Read Only

Hi,

I use MyCloud and Windows 10 daily and have done so for several years. I am not sure what changed but I can no longer copy Folders or Files from MyCloud. Even within MyCloud I can no longer copy and paste elsewhere in MyCloud. Is there a setting that my have been accidentally triggered or a recent update which is causing this change.

Help please.

Thanks,

Stephen

Hi @Auction-Savvy,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

Thanks, I will!

Stephen

@Auction-Savvy

Do you own a 1st or 2nd generation My Cloud? Are you using OS3 or OS5?

I upgraded to OS5. I am not sure what generation I have… How do I check?

Thanks,

Stephen

I did a system reset and the problem seems to have resolved itself. Not sure what happened!

Thanks for the input,

Stephen

@Auction-Savvy

Glad to hear it is working. If you have the single bay WDMYCLOUD and OS5 then you have a 2nd generation.

Apparently it is a 2 bay. It is the My Cloud EX2 Ultra.

Thanks again for your help!

Stephen