Failed to create user for OS5 cloud access

My Cloud OS 5 Personal & Network Attached Storage My Cloud
1

Hi
can anyone help, I recently upgrade to OS5, the instruction said that I have to create a new account for cloud access but it says Failed to create user (error Code: 0)Error code 0

Thanks

2

See the WD Knowledge Base if you haven’t done so already. There is the following relevant article that may offer some suggestions.

My Cloud OS 5: Failed to Create Cloud User or Cloud Access Updating Message
https://support-en.wd.com/app/answers/detail/a_id/30052

More OS5 information:

My Cloud OS 5: Online User Guide and Solutions
https://support-en.wd.com/app/answers/detail/a_id/29633

3

thanks, will check them out

4

I still have the same problem. failed to create user code: 0. can anyone help please
Thanks