I have no problem connecting to my EX4100 NAS on my main PC via the dashboard. However, when I try using a laptop that has the ‘WD Mycloud’ desktop app, it defaults to the ‘WDMycloud.com’ option. Below the panel is the message ‘Failed to connect to the device’(in red). If I log in to ‘.com’ a number of MYcloud devices are displayed. I choose the one that has the correct IP address for my device and I get dropped back to the login screen.
I am able to log in to the dashboard via the Windows network ‘MyCloud’ icon on the laptop.
My ISP is ‘talktalk’ and they have placed a blanket ban on remote access software. However this has been in place for some time and a friend who lives elsewhere but has been given access to my NAS has been able to connect. He is suddenly unable to connect to my NAS (using a Mac and the Mac version of the desktop app). He is forced to use the mycloud .com route (which works). I have recently installed the firmware update.