Can somebody PLEASE help me since WD Technical Support have been NO help whatsoever. Around 2 months ago now, my Sharespace 8TB RAID 5 array entered degraded mode, I found that one of the hard drives had failed. When I put my serial number into the WD support pages, it said I was applicable for a warranty replacement.
I contacted their technical support to ask whether I need to send the whole sharespace (which means I will be without my well needed data for an extended period) or whether I can just send back the failed hard drive. Over the period of around a month, they asked me for further details about serial numbers etc which I provided.
I finally got a response back that my query had been raised to level 2 support and that someone would get back to me within a week. After 2 weeks I noticed that my query had been marked “closed” on their pages and so sent another post asking for an update. 2 weeks later and no response, it’s been closed again. Surely, this is a simple question to answer?!
Any help would be greatly appreciated, and any WD support reps, please take note, I was under the impression your support was supposed to be great, that’s why I choose WD in the first place (at work and home), that and the open source commitments.