Last night I received a message from the Sharespace that it was running in degraded mode. After checking the WDC support site, I find that I must replace one of the drives. Is this a normal occurance? 6 months on a drive?
The instructions stated that the drive would show up as not allocated, but the screen said all drives were being used. I decided to REBOOT the system and then it came up with Drive 1 as unallocated. I assume that is how you get the unit to identify the bad drive. The status on the drive is GOOD. Should I try to shutdown the unit and restart to have it use that drive or is this drive actually bad and need replacing?
When I go to the support site, it asks for the serial number. When I give the serial number of the Sharespace, it states I only have one replacement. Should I have entered the serial number for the drive? If so, does that mean I have to shut down the unit and remove the drive to get the serial number? Is there any utility that has the serial numbers of the drives so I can keep the Sharespace running. I am concerned about removing the drve to get the serial number and then replacing it while I wait for the replacement drive. Can I run the unit with only three drives installed?
I haven’t been able to get clear instructions on the proper way to handle this and support will not talk to me with me paying $$ since the unit is more than 30 days hold.
Anyone have experience in this area and can offer some advice?