Extremely slow WD Elements external hard drive

Hi, I’m getting back to you now. I wanted to post another link, but could only do 2 as I’m a new member: https://community.wd.com/t/wd-elements-1tb-slow-transfer-rate-after-formatting/11927 However, although my problem is similar, it is the reverse, trying to get data out instead of in - and that also pertained to a Mac setup.

I currently have the HD with a friend and they have been able to get some smaller files off. Another friend says that we need to take it down to the retail store I bought it at, to get the rest of the data off and to get it reformatted or replaced. They will be able to do the diagnostic. Thanks for recommending the first link as well as the other one. When I used that link for the WD Passport HD though, the info also mentioned a bunch of other WD HDs - but not Elements.