Extremely slow file / folder navigation

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1

Hello,

We have a MyCloud EX2 connected directly (not over wifi) to a mac running el capitan. I mount the drive via smb (afp won’t connect) and all seems well. However, once I try to navigate into subfolders, things slow down, especially if it contains photos. I’ll try to open a folder and it will take 45 seconds to a minute to open and show the files, again, especially photos or media files.

This almost makes the drive completely unusable. Any suggestions? I running the most recent firmware as well. Thanks!

2

If your are using UNC naming (the hostname of the My Cloud) for mounting the device, your trapped in unsuccessfull DNS resolution requests. Mount the My Cloud by using its IP-Adress, even APIPA-IP 169.254.xxx.yyy is fine for this purpose.

3

Hi Joerg,

Thanks for your time!

I think I have done this accidentally :slight_smile: but what’s the procedure for doing this? Via finder, I went to Connect to Server → smb://IP-address-of-drive → Connect

Is this correct?

4

Hi @rmr0012

I am not that familiar with Mac, but it sounds correct. This is what I have found: