I have installed the latest frimware & software on my Macbook running Lion. When the WD software is opened my internal HD is shown and categorized as is my Book 2TB. When I connect another external drive which is formatted with Mac OS extended, case-sensitve , journaled it is not recognized. Any ideas ?
Smartware will not recognize all external drives. It will only recognized My Passport and My Book drives that are supported by the application.
What is the model number for the other drive you are connecting?
The other drives is a Fantom GreenDrive 1 TB eSATA/USB 2.0.
That drive is not supported with Smartware. You can setup a backup with Time Machine on that one.
For instructions on how to setup a TM backup go to following link: