External Hardrive 1 TB passport does not work any more 13k Karaoke songs need to salvage?

I have 13k Karaoke songs that need to be salvaged but cannot get to work continuous and works partial on and off. Can we send this back to factory to replace drive and use plate on a new unit to retrieve information? Split case and use another unit to retrieve data???

Would like to recover some how and thought Western Digital could help with their product…1TB Passport Blue External Drive

Hello,

I would recommend you contact and data recovery company. Attempting to repair or recover the data yourself could damage the drive even more and make the data irrecoverable.

Data Recovery