External Drive Contents Not Recognised!

WD Legacy Products WD TV Media Player
1

Hello there!

I have been using the WD Device to watch and store my media since the last many years and have had no reason to complaint (largely).

However, I have encountered the following problem today: WD cannot read the contents of an external hard drive, which was working fine till yesterday. It recognises the drive but says there is no content on it.

This is a 3TB drive with just 100 gb space left and is working perfectly on the computer.

Any suggestions?

Thanks a ton!

2

If your hard drive works on a computer as intended then verify if other external hard drives have the same issue with your Media Player. If so, try a factory reset.

If not, try safely ejecting your hard drive from the computer before connecting it again to your media player.

3

Thanks for your response!

The hard drive works on the computer perfectly as do other external drives on Media Player. I always safely eject the drives from both, the computer and the Media Player.

I will try the reset and update.

Thanks again!

4

That did it!

I did a factory reset, as suggested and the drive is working fine.

Thanks a ton!