External Device Missing

We’ve been using the mydvd expander with TiVo for over a year with no problems but today upgraded the dvd player and must have bumped something because when we turned the TV back on we got the “External Device Missing” message.

Everything seems to be plugged in and we’ve followed the correct method of unplugging TiVo, then unplugging the AC from the Expander, then the power cord before putting them back in but we still get the same message.  What have we done wrong?  Is there something else we’re not doing or are we doing something incorrectly?

Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support