Hi to all!
I bought a WD MyCloud EX2 a couple of months ago and it’s been working pretty well since.
I also set up the cloud service to access the contents of my disk from outside, using the appropriate applications for both Android and Windows devices. These applications worked as a charm.
However, since a few days ago, the external cloud access stopped working. Every time I try to connect to my device using the aforementioned applications I get an (translated from spanish) message saying “unable to connect to this device”.
The problem began the last time I restarted the disk (I had switch off electricity at home to make some domestic repairs and turned off properly the disk to avoid any damage).
The original cloud set up used an automatic connection method (that worked). I tried to use the manual and XP ways to set up this connection with no success at all (even restarting the device after every change). To no avail.
Later on I realized that an automatic firmware update was performed on September 3rd, which installed version 1.04.05. This, apparently, didn’t jeopardized my sistem… but I wonder if after the restart I made a few days ago, this firnware update didn’t apply, being therefore the cause of the problems I’m experiencing now…
Just to tell everything: there’s been no changes in my network (neither hardware nor software) during quite a long time, so I guess (I suspect) that this firmware update is the one to blame for this problem…
Any ideas? Any help? Whatever you may suggest will be welcome.