I feel like this has been brough up several times, but i’m stuck. I have a 2 bay MyCloudEx2Ultra with 2 x 4TB Drives in there (mirrored). On the KB article, it says if you’re going with 16TB or above, you need the 48W power adapter. Well, i’m hopeful to get 2 x 12 TB Drives soon… but my question is, who sells the 48W power adapter??? Anyone have a link on where to buy a reliable one? i’ve looked on the WDC site – but only see a 65W adapter and it says nothing about compatibility with the MyCloudEx2Ultra. thank you!
Hi @BDFRITZ,
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask
Yes… i opened a case as well…looking forward to getting an answer in 2022.
