I have recently ran into where two brand new units from WD came with HDDs that are actually not supported. While the units ran flawlessly, when we were asked to repurpose them to another department we bagan wiping the HDDs to a clean slate to then recreate storage, and eventually install the OS from scratch using the recovery ISO. After many head scratching frustrated hours of Invalid config, Invalid Drive Count, and a few others that I ran into only once or twice. I finally looked into the recovery.log generated by RaidCfg64.
2015.06.17 13:43:15 - WARN - Drive 2 serial WD-WMC### model WDC WD4000F9YZ-09N20L1 does not match any in white list
2015.06.17 13:43:15 - WARN - Powering drive 1243976 off
2015.06.17 13:43:15 - WARN - Drive 0 serial WD-WMC### model WDC WD4000F9YZ-09N20L1 does not match any in white list
2015.06.17 13:43:15 - WARN - Powering drive 1243976 off
2015.06.17 13:43:15 - WARN - Drive 1 serial WD-WMC### model WDC WD4000F9YZ-09N20L1 does not match any in white list
2015.06.17 13:43:15 - WARN - Powering drive 1243976 off
2015.06.17 13:43:15 - WARN - Drive 3 serial WD-WMC### model WDC WD4000F9YZ-09N20L1 does not match any in white list
2015.06.17 13:43:15 - WARN - Powering drive 1243976 off
Well, uh how is that possible when they are factory drives? Well, I have a theory. WD probably pre-images these things so it doesn’t matter what drive THEY put in. But in the Server Recovery ISO someone didn’t bother to update the WHITELIST.XML files to include the newer drives. *Hint Hint WD*
**I’m not responsible for what you do with this. I simply want to bring this to someones attention so it will get fixed.**
So rather then wait for WD to ship me new drives and hassle with sending the perfectly good ones back. All you need to do is when you create your USB images for the recreate storage image AND recovery image, go into the USB drive and you will see a folder called WDRECOVERY, inside this folder you will see WHITELISTS.XML and WHITELISTL.XML. Simply follow the preexsisting format and add your WD Drive MODEL.
<Model description="Enterprise Storage 2 TB" size="1907730" etype="constant">WDC WD2000F9YZ-09N20L0</Model>
<Model description="Enterprise Storage 2 TB" size="1907730" etype="constant">WDC WD2000F9MZ-09NVPL0</Model>
<Model description="Enterprise Storage 2 TB" size="1907730" etype="constant">WDC WD2000F9MZ-76NVPL0</Model>
<Model description="Enterprise Storage 3 TB" size="2861589" etype="constant">WDC WD3000F9YZ-09N20L0</Model>
<Model description="Enterprise Storage 3 TB" size="2861589" etype="constant">WDC WD3000F9MZ-09NVPL0</Model>
<Model description="Enterprise Storage 3 TB" size="2861589" etype="constant">WDC WD3000F9MZ-76NVPL0</Model>
<Model description="Enterprise Storage 4 TB" size="3815448" etype="constant">WDC WD4000F9YZ-09N20L0</Model>
<Model description="Enterprise Storage 4 TB" size="3815448" etype="constant">WDC WD4000F9YZ-09N20L1</Model> *NEWLY ADDED DRIVE*
<Model description="Enterprise Storage 4 TB" size="3815448" etype="constant">WDC WD4000F9MZ-76NVPL0</Model>
As I said you need to do this on both the Recreate Storage Image AND the Recovery Image.
2 Hours later and Im back up and running.
*Before anyone bashes me and claims my warranty is void etc etc. These were factory installed drives, WD needs to update their software if they are going to keep shipping out “unsupported” drives.