EX4100 Don't start

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX Series
1

Hi Community!

4 months ago my company bought a My Cloud EX4100, all good, but yesterday the NAS has stop responding, the display not show anything (in blanc) the fan no moving, when i press the power button the display blinks but there no signal of booting o life, i try press the reset button but nothing happens, im very worried because all company data is in that NAS, what is the possible problem o what can i do ?

Regards to all

2

Hello tdavecrc,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support
http://support.wdc.com/support/case.aspx?lang=en

3

Hi Rocky.S indeed I open a support case the same day ( #091917-12329190 ) but at this moment I have no answer by the support team

4

Hello, tdavecrc,

As I can see the case number over our portal, one of our representative had words with you and you may have receive a email from us. So please reply that email in order to get precise information.