Issue:
CPU spikes to 100% however its not a single process consuming all the CPU. During this spike in activity I noticed that there is a loop, or something that is creating multiple shares. When I mean multiple I mean upwards to a 1k
root@NASAMS001 /shares # ls -1 | wc -l
1029
All in sequential order. Public_###
Troubleshooting:
-Transfered the jbod disk with my data off the NAS and do a full restore. The issue was persistent before the restore, and is still persistent after.
-Removed all disks and used a single disk to test. Still had multiple shares.
-Manually deleted the shares through samba and such. Problem came back shortly after.
-Reboot
-Cold Reboot
This was also persistent through firmware 2.11.157 and 2.11.153.
Is there anyone else out there waking up in the morning and finding 1k public shares being crapped out by their nas?
If your unit behaves the same even after a full factory restore then it may need to be replaced. You can request a free replacement in the following link:
Also, if you’re using any extensive SSH to modify the drive, support won’t provide support for that. The full factory restore, Trancer is recommending, should fix any SSH issues.
Make sure that you have your data backed up before, because the full restore will wipe everything. And, finally, if you had a lot of files on the drive before, it could have been still indexing them. For large amounts of files, indexing could take quite a while and it could user large quantities of CPU.
EX4100 +3 Logged into the device today to find hundreds of Public / SmartWare / TimeMachine directories. Updated to current firm weeks ago. Always bites me… but heard security probs. Tried to delete directories, no joy. Did 4 second reset, no joy. Did 40 second reset, no joy. Did a system reset, no joy. Did a full reset, no joy In process of doing factory reset…
Did anyone else get this resolved as I see its been out there a while…
Now my second unit is doing it… RMA is not the answer unless this is a HW problem. It seems more firmware as these have been behaving “normally” until recent FW update. Weird that not immediate after update. And 1 goes down, now 2. (same weird delay) (I usually upgrade 1, then wait 24hrs on the other to make sure no critical bugs.) Also looks like this is effecting EX4 and 4100s alike.
I cannot afford the luxury of doing the same procedure on the 2nd unit. I need escalation again from WD.
FYI - I fixed 1 by exactly full reset with a fresh drive. This is not acceptable. Im not using SSH, any advanced function nor are they web facing. Only basic internal file servers.
Bill, you may recall I had some engineering issues with my old EX4s, I paid to upgrade to EX4100 and had some DOA out of the box. Now this… Its getting old. I need escalation
And * My email is no longer valid on this forum, but I cannot find where to change it. PM me for current address if you need to update it manually.
Sorry, been a busy week. Sent PM with updated email.
Update for the rest. Another observation is that I am currently sitting at only 4 duplicates of mentioned files. If I recall it only exploded to hundreds after I tried to delete one on the first device. ADVICE: Dont try to delete the extras. So im not until I talk to L3 again. Ill post an update here when I resumed TS and have more to share.
Also note I have pulled all drives but root / bay 1 to prevent corruption.
There is no way to fix this. The only way I was able to get rid of it was to:
RMA the unit
!FORMAT! all old drives !BEFORE! putting them into the new unit.
Mine issue was triggered by a firmware upgrade. So, to say the least, I used to be very hesitant to do any upgrades.
Now, I have a solid backup plan for the NAS so that I can recover if I have to reset it.
