EX2 Will Not Work As Network Drive With Asus Router

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1

Hi Everyone,

I would have tried Support with this first, but their ticket system keeps telling me I have the wrong serial number. I’m having two issues:

  1. I got a new router, an Asus RT-AC3200 to replace my older D-Link DIR-655. I did a reset on the EX2 and could briefly get into the dashboard and change the IP to static. Browsing through folders gets slow after that and then I can’t get into any folders. Connecting directly to my computer works fine and this only happens when I have it as a network drive

  2. This issue happened on the D-Link too. Transferring certain files results in slow transfer speeds and occasional timeouts. Hitting “Try Again” works sometimes, but results in file corruption for others.

2

Hello,

Check the firewall settings on the new router. See if you need to allow permissions to the device.

3

All I have under firewall settings is:

777×433 32.5 KB

Note: I’m using Merlin firmware 380.61 for the router, but this same issue was happening on Asus stock firmware, too.

4

Here’s an example of the other problem. This was when I connected the EX2 directly to my computer’s network adapter.

a) The transfer drops to zero from between 30 and 40 MB/s

b) Then this error

5

Got the thing to finally work as a network drive again. I had already enabled Jumbo frames on both router and EX2, but it only started working when I set Jumbo Frames to 9000.

No answer for Error 0x8007003B yet, though.