EX2 Ultra unresponsive on network

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1

I have just come back from two weeks holidays to find my EX2 unresponsive. It is connected to the router with an IP but a scan shows all ports closed (including ping).

Rebooting the NAS seems to work relatively well; I get a solid blue light for both drives, a blinking blue power light for a few minutes and then all three lights go off and I’m left with an unreachable unit.

  • The system is set to hibernate for 6 hours a night
  • There is occasional disk and network activity (sound and lights)
  • I have tried Wake On LAN, on port 7 and 3389
  • I have tried a hard reset with a pin in the reset hole
2

Hi @denniskenny
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting: