EX2 Ultra remote access problem

Hi, I Upgraded my EX2 Ultra to OS5 (V5.11.112). After I sent my users an invitation for cloud access they immediately get the “Request Rejected, the device owner rejected your request”. response. With my Admin account I can login using https://os5.mycloud.com. With OS3 all went fine. I created incident 210325-000171 at WD Support but don’t see an option to attach the system log. Anyone know a solution to this problem? Many thanks!

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I have the same error here