I’ve recently purchased the new EX2 Ultra and hope I’ve missed something obvious.
I have set up two accounts which has created a shared folder giving read\write permissions to the respective accounts.
Each account has a password. (although I have tried this without forcing a password)
In OSX, using the WD APP, I go to open and prompted with a login. When I enter the account details all I see are the PUBLIC folders. I do not see the account folder. Any other attempt to connect i.e. drive mapping, produces the same public folders only.
In Windows 10, the account details are not recognised if I want to map a drive. If I browse via the network I can only access the PUBLIC folders. While I can see all folders (including the account folders) the username\password is not accepted.
NB: I can access these folders using the WD app.
Any thoughts appreciated.