EX2 Ultra 8TB Drive Issue

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1

I picked up 2 HGST He8 8TB drives for my EX2 Ultra. These drives run pretty cool unless transferring massive amounts of data & even then they don’t get to hot in a desktop environment.

I had a 6TB Red drive in it that would top out 43c & the fan was always on from boot-up. Usually ran in the lower 3000 RPM range. Installed the HGST He8’s in my EX2 Ultra. At first the fan on the Ultra wouldn’t turn on. Drives were getting to 50c while transferring files & no fan activity. I rebooted it a couple times & the fan turned on running around 4400 RPM. Then it spun up to 9000 RPM for a while.

Currently the drives are at 41c & 43c and the fan is running at 8333 RPM during a hour long data transfer. The fan has never ran this high.

Any ideas?

2

Hello, I do not have a EX 2 ultra and I wouldn’t be able to help, lets see if another user can provide some information.

3

Hi @Tikiman2016

since the weekend, there is the firmware update pending for the EX2 Ultra. This update includes a fix for the fan control which may solve your issues.

4

Good to know. The firmware update didn’t resolve it.

It might be a different issue.

5

I do not think any one has posted yet if the new firmware changed the fan set point and speed tables.

I do find it odd that blowing the hot air coming off the disk drives back to the mother board in a DL4100 makes the fan come on.At least UI Diagnostics health shows RPM.

May have to re post if I find my fan was turning the build in fan :slight_smile:
We get temp of 57 C + when raid rebuilding so some users have external small USB fans for extra cooling. ( 39 C with an extra fan )

6

The firmware update didn’t change anything regarding the fan. It still doesn’t come on.

7

Cordorb

Is it ok to plug the usb fan into EX2 usb?

thanks

8

USB chips and their control circuits have short and current over load protection and they can share power between several USB port.

so it should be possible and it the USB port supports a self-powered external drive a fan would work as well.

You can use 0.5 amps at 5 Volt on a USB-2 port and more on a USB-3

Because I want ALL my USB port for disk drives I use one of WD mybook 12 Volt 1.5 amp disk power supplies ( wall warts ) to run a 12 Volt fan.

There are a LOT of these FANS available as most desk top computer internal fan are 12 volts.

This is what I have on top of my EX2

http://www.vantecusa.com/en/product/view_detail/102

It fits the top and I had a few around but other low cost fans will work.

That fan was used on old Western Digital Raptor disks and mounded directly on the back of an internal disk -too bad it won’t fit in our EX2 type case.

The GPU chip in my GTX-580 video card run cooler then my WD disk drives before adding the fan.

9

Great info…thanks

10

It shouldn’t be a problem with USB3 ports.

I found a 12 volt 65w power supply & started using that on my EX2 Ultra. The fan turns on now when both drives hit somewhere around 48c. Not sure what the cpu is at when it turns on.

Haven’t heard anything out of WD Support since last week.

11

I should add that people have used small 12 volt computer cooling fans on a USB-3 port BUT many time they will fail to start every time due to the lower voltage.

So far my unit only seem too hot when doing a raid rebuild and not normal operation.