I have troubles setting up a recent bought My Cloud 3TB. See below a video showing the problem it has:
It happens when I access My Cloud through Windows - I cannot even set up My Cloud as the ethernet connection drops every 5 second. I only able to access dashboard when it’s NOT dropouts with few attempts, and disconnections occur after few minutes.
I have reset and updated to the latest firmware on both my router and My Cloud.
Does anyone shed some light on what’s happening? Would it be a defective product that I need to send this for RMA?
Whatever additional details you can provide may also help us with your particular issue.
Router Name and Model Asus DSL-N55U
Is the My cloud connected directly to the router YES
How often does the device disconnect every 5 seconds
Does it disconnect after a specific set of actions when trying to access it through network
LED color when offline blinking white?
From the Dashboard
Content Scan Status It says OK or IDLE
Capacity usage Details: ( Not even putting a single file)
Internet type (Cable/DSL/fiber/etc) DSL
Backup/NAS software on computers? (Smartware, Windows Backup, Time Machine, QuickView, etc.) NONE
Antivirus software on the computer? If so, provide details. MSE
Firewall software on the computer? If so, provide details. Windows Firewall
Is there a USB drive attached to the My Cloud? If so, provide details. No
Are you willing to work with WD for additional debugging / log gathering efforts? Yes
Updated 26 Feb
Here’s the heads up of testing my WD mycloud. Tested it in my friends place he is with a netgear router and Telstra network and it works perfectly! My cloud is able to be detected within 5 seconds and stable connection is established.
And my asus dsl 55u got firmware update today. Still the problem remains when it is connected to my asus router…real headache! Again it happens when I run the wd setup software and the drive disconnect itself every five second.
I am so curious that it’s either my modem router set up issue or the internet service provider is playing the role, any thought?