Error when copy files from google drive to My cloud EX2 Ultra

Hello guys,

I have a brand new EX2, and I am trying to copy files from Google Drive Stream to the EX2. Some files are copied, but after a short while, the following error comes up: “The operation can not complete because it is not compatible.”

I have a Mac with OS Catalina. WD EX2 has been updated to the last firmware. The google files are downloaded in the mac.

Do you have any idea why I have this error?

Thank you, Domingo

You may try the solution given in this article: https://support-en.wd.com/app/answers/detail/a_id/29449