I have only used this backup drive maybe a couple of times and when I first hooked it up the other day it just keep saying "starting backup’ clear to the next day. So I erased all files on the drive to make sure there was room on the drive and now I get this error: Unable to backup files to my Passport Ultra. Please make sure your drive is connected and accessible.
So I thought maybe the software needs updating. I tried doing that and get this error: “the underlying connection was closed. an unexpected error occurred on a send” I tried googling and it refers to My Cloud. I have never used My Cloud or signed up for it so I tried to sign up for it today, but it wants info from a sticker supposedly on the drive itself which isn’t there.
I was able to run the Quick Drive Test and it was okay. I’m using Windows 10. Is that the problem?
What to do now?