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**Error**-- The request could not be performed because of an i/o device error

I can’t access my Passport Ultra from any windows PC (7 or 10). It’s really very important for me. lots of data are in there… Please Help

“The request could not be performed because of an i/o device error”

Hi, have you tried changing USB cable and USB port? Have you tried a different computer?

Yes…
I tried from different computer several time. But it does not working. Pls help me…

I would suggest you to contact support as they should be able to help.

Support for Western Digital Hard Drives | Western Digital

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