I did a clean install of Windows 7 Pro 64-bit after formatting my hard disk. Before that, on Windows 7 Pro 32-bit, I had backed up the files I wanted using WD Smartware File Backup mode. The files are still there on My Passport SE & I can copy them manually.
But on trying to Retrieve them in Smartware I get: _ Files not Retrieved. Index was out of range. Must be non-negative and less tha the size of the collection. Parameter name: Index _
I did all the updates for Windows 7 Sevice Pack 1 & the Smartware (Help shows version 126.96.36.199), Firmware 1.003. Also went under Device Manager -> update driver for the WD SES device -> Let windows search for updates: I got driver up to date.
Thanks for all your help,