Error on Safepoint Recovery

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

I am trying to recover from a safepoint on my WD MyCloud NAS. The safepoint had been established on a WD usb drive. However, when I run the recover sequence, I get the following:

  • Internal server error. Retry your last operation. If the error persists, contact WD Support for assistance. (200500)

  • post_safepoint_restore_http_500

Anyone have any ideas on how to overcome this issue. I really need to get these data back for my work.

Thank you!

2

@CalvinHJ
Have you already looked at the User Manual Chapter 10?

If that doesn’t work, look at the Knowledge Base.

3

Yes I have. The process is clear enough, but I keep getting the internal server error, post_restore_safepoint_http_500. And I can’t figure out why.