Error message

hi there

i have the gen 3 live streaming device and am constantly getting the error message-a fatal error has occured  the device will now restart, most frustrating, basically the video freezes while the audio continues and the device is inoperable until the restart

any ideas anyone


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Can you post the media info of the files that cause this to happen?

off to work now , will do asap but i must say it seems to be random files, not any one in particular…i’m starting to think my hd may be a bit dodgy ??


thanks for your reply…i have contacted wd (and true to their word they got back to me within 24 hrs,)  they seem to think i have a faulty unit and that i should return it which i will do tomorrow

thanks again