Hi Everyone, My player appears to be having issues, when pausing a movie sometimes i get this error message pop up " Unable to play the selected file.Please see the user manual for a list of supported file formats. "
This occurrs with AVI or MP4 , it does not have any problems playing just sometimes when i pause, the really bad thing is when it happens the only way out of it is to turn the system off, even if i hit home it still plays in the background, it will continue to play the movie but with the spinning arrow in the middle.
Has anyone had any simular issues ?? .
The other problem that i have learned to live with is i have to do the hard reset everytime i want to watch a movie, if i don’t i can navigate to the folder and select and all i ever get is the spinning circle again.
They are on the internal hard drive, also it doesn’t happen 100% of the time , i thought at first it was my universal remote that was sending garbled signal so i 've been using the remote that came with it and it still does it.
I downgraded the firmware last night and tested with a movie pausing every 20 minutes and 3 parts thru it did again so i’ll be calling the help deck again tonight and see what they have to say about it.
Hi people, thought i would keep everyone updated with issue. I had a couple of days where it would pause without problem, then my little box stopped responding to the remote, i tried my universal remote also, so i decided to upgrade the firmware and do the reset and i will try once again and hope its fixed.
I have decided not to use the sync feature, just push my movies from my pc and see how that goes.:robothappy:
I have this exact same issue. Seems to happen regardless of whether the files are accessed locally on the internal hard disk or via NAS or DNLA server. I think there is a few threads now on this topic -
ok, so i installed the public beta firmware (2.04.13) and unfortunately the issue still exists. After 20mins the pause/ff/rw/stop functions don’t work and at the end of the file the screen goes black. If you use the back button and select a 2nd file to play the orange circular arrow continously appears and unit then requires a hard restart.
I Totally agree it happens even on the good ripped encoded DVDFAB store bought DVD’s, i was hoping the new update would have fixed it but no luck, i’ll have to get on the phone again tonight and see what level 2 tech support have to say, shame we only get 30 days of help.
I too am getting the “unable to play the selected file” error message when I select a file. Not all… just some. avi, mkv, etc. Even a file I know does and can play… an xvid.avi!
Help?!!?! There has be a number of instances of this… what is the cause? What is the cure?
I should be recieving a new unit in a day or two but i’ve heard others say it has not helped, with regards to the support person they didn’t seem to know much about the problem, so i will keep a careful eye on the type of file and see if its only avi files or some other