I’m trying to back up my files using My Book (usb3) but keep getting the error 0x810031 (Incorrect Function). I’ve tried changing files to back up and still get the error. I cannot find anything on the WD FAQ or troubleshooting files to give me any information on this error. Does anyone know what to do?
I believe the solution probably fixed my error problem but I can’t really say for sure. I believe I have to delete the whole WD application from my pc. I downloaded the latest update and tried to install it. I received an error that “My Book” was open and I should close it and retry the install. I did that and the install asked me to open the “My Book” by using my password. I opened the application and received the error “My Book is being used. Please close it and restart the installation.”
