Brand new My Cloud Home 4TB - purchased this morning.
I have followed the installation instructions. Windows 10 File Manager can see the new drive OK (mapped as Y:). I can also access it via Chrome (https://home.mycloud.com/cloud/file).
Also, I successfully created a test.txt file in Y: and, when I refreshed the Chrome web page, the text.txt file was immediately visible. This proves that the new drive is working and that files are synch’ing properly.
But, when I try to run the WD Drive Utilities App, I just get the message “attach a supported WD Drive”. Similarly, the WD Backup App fails to see the WD Cloud Home drive. It only offers DropBox as a backup destination.
I raised this with WD Support today. They replied that I’d installed incompatible versions of the WD software - but hang on! I followed the installation instructions to the letter!!
Anyway, following their instructions, I uninstalled every WP App, rebooted and reinstalled the WD Discovery App using the link they provided. I then clicked on the Apps tab and resinstalled the above apps.
But the problem is the same. None of the WD apps can detect my WD Cloud Home drive – even though it is definitely there and perfectly visible.
Does this WD device simply not work with WD’s own software?