Enter Device Code on my cloud

I think I can add a small amount of insight about what is wrong. I bought the WD My Cloud, which seems to be different from the WD My Cloud Home. I am trying to set it up and I also am being asked for the 9 digit device code. It’s not on my device as CaptGadget says and I am unable to proceed either.

Yep, I just discovered that if you go to Western Digital you have to select the My Cloud tab (it defaults to My Cloud Home). You should see the WD app there. I’m installing it now.

And success…

WE DON’T CARE…

this is a USER driven forum, not a WD support forum…

If you want to threaten and winge , try contacting WD directly.

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WD have obviously realised they have messed things up, and have published some new guidance. You just need to know which device you have bought…

And that is where my problem begins. It asking me to enter a nine digit
code that never came with my system.

Sorry to bother you my friend.

Can you post a screen capture of the screen that is asking you to enter the nine digit code?

Once again WD has made things more confusing this time when trying to sign into their My Cloud device on the MyCloud.com website:

For existing My Cloud devices (NOT the My Cloud Home device) one would use this link to sign in: http://files.mycloud.com/login.php

For the new My Cloud Home devices one would use this link to sign in: https://home.mycloud.com/sessions/new

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Hi captgadget ,

Actually when you open MyCloud.com , it will show you the screen of My Cloud Home. On the top right corner of the screen, you will see an option of My Cloud. Just click on it and it will take you to the mycloud.com login page.

Thanks!

or you can scroll down and sign in to a my cloud device there as well

Hi drlucky ,

That’s the other way too :stuck_out_tongue:

This is what I get

When I go this route this is what I get:

Hi captgadget ,

Did it worked or not ?

No it just sits there.

Hi captgadget ,

May be you can then try using different web browser to open My Cloud.com
As this is confusing but if you open My Cloud.com, it will take you to the page where it will ask you to Sign in or to create an account. Because , actually you are on the My Cloud Home Login page but if you just check on the top right corner of the page , you will get two options My Cloud Home| My Cloud. Just need to click on My Cloud and then you will be able to login to My Cloud.com.

Okay peter.g. I have used internet explorer and chrome because Edge won’t
work. When I type in mycloud.com that’s when my problems start. Now, here’s
what I can do, I type in the ip address and I can see the my cloud device.
But when I try to set up WDSync I can’t go any further because it wants me
to sign into mycloud and it refuses to let me in. Sorry for all the
confusion but I am confused.

it looks like it has saved log in info otherwise it should be asking you to sign in by entering your email and password. Try opening a incognito window and go to mycloud.com. See if it will ask you for the email and password there and let you sign in.

Any time you get a “Signing in…” hang message in the web browser first step is to check the Ad Block software, in this case UBlock Origin. Add files.mycloud.com and home.mycloud.com to the UBlock Origin settings whitelist.

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You nailed her my friend. Thank you!