Endless categorizing your files

WD External Drives WD Portable Drives
1

I’ve used a WD My Passport Essential for several years and it has worked OK so far as I know - I’ve never needed to recover any files. But for the last few months when I plug it in, it runs for hours with the home page saying it is categorizing my files, while the backup page says things such as " 0.00 KB of 4.62KB copied" or “0.00KB of -1417.99 KB copied”. Has it stopped working?

The total for Files to Backup eventually rises when I add files to the laptop, but the Files Backed Up total never catches up. Also, if I delete a file from the laptop, the File Backed Up total goes down. Surely the back-up should be protecting me from accidentally deleting files?

Any suggestions what to do, please?

John Bratton

2

Hi,

Are you able to access the drive through windows explorer? if yes, try uninstalling the software and install that again.

3

Thanks. I’ll try that if I can find the cd with the software on.
John