I’ve used a WD My Passport Essential for several years and it has worked OK so far as I know - I’ve never needed to recover any files. But for the last few months when I plug it in, it runs for hours with the home page saying it is categorizing my files, while the backup page says things such as " 0.00 KB of 4.62KB copied" or “0.00KB of -1417.99 KB copied”. Has it stopped working?
The total for Files to Backup eventually rises when I add files to the laptop, but the Files Backed Up total never catches up. Also, if I delete a file from the laptop, the File Backed Up total goes down. Surely the back-up should be protecting me from accidentally deleting files?
Any suggestions what to do, please?