WD Community

Encrypted drive won't unlock on 10.9.2

When I installed the 10.9.2 update, it rebooted and told me Smartware is not compatible with this version of Mac OS X.

I have an encrypted 3TB My Book that I cannot access now. Running “WD Drive Unlock” only causes the icon to bounce in the Dock and eventually gives an error message (sometimes it just locks up).

Please WD release a new version of Smartware so I can unlock my drive.

Please make sure that you have the latest Smartware version.

http://www.wd.com/wdproducts/wdsmartwareupdate/wdsmartware.asp?id=wdfMB30_Essential&os=mac

You can try unlocking the drive and removing the encryption on another computer with an earlier OS version.

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.