Email error messages from My Book Live Duo

WD Legacy Products My Book Live
1

[Edited-privacy]

Do I need to service the unit? If so where do I find the correct procedure?

2

Hello, are you experiencing any issues with the My Book Live Duo?

3

I attached 2 screen shots to my email. I just want to know if I should open the unit and clean it to stop receiving these emails from my Live Duo.