Elements has no folders

Elements shows “folder is empty” when I try to install.

Hi hoyster1,
Please provide the model number of drive and also help understand the issue with screenshots.
Also, check status of drive under disk management:
Follow the link below to check about status f drive under disk management:

Model wdbu6y0020bbk.

Hi hoyster,
Check the status under disk management, it might be the case of file system corruption that you’re unable to see the folders.
Follow up the link to check :slight_smile: