Elements 1042 won't show up as a drive in My Computer

A user of mine has the above noted HDD and he connected it to his computer and it appears to install correctly and it is listed in the Device Manager (working properly) and it shows up in disk management as a healthy functioning drive. One thing I noticed is that the drive doesn’t have a volume name or a file system. The drive never appears as an accessible drive. I have tried connecting it to several different computers (desktops and laptops) and I get the same result each time.

Has anyone seen this before and possibly has a solution? I have found a few articles on line regarding this or similar issues but haven’t been able to find a fix yet.

Thank you in advance for any and all assistance provided.


Hi @crseci, did it have data on it that should be visible? How was it accessed previously? It’s possible something happened to the partition on it and you need to create a new one and format it, if trying to recover the files isn’t important.