Elements 1023 not readable

WD External Drives External Drives for PC
1

One of our clients can use their Elements 1023 on their desktops but not on their new HP Windows 7 Laptops

On the Laptops, administrative tools can see the drive but not read, write or be format the external drive

Our client would appreciate any assistance available

Thank you

Paul

2

Hello,

Make sure you are using the cable that was provided with the drive and connect it directly to the computer USB post,.

Using a longer cable or using a USB hub may be the cause of this issue.

3

Check out the settings for sharing. They can be quite a pain to deal with.

Joe