Elements 1 TB will not load on wake from Hibernate

WD External Drives WD Portable Drives
1

If I hibernate my computer with the Elements 1 TB plugged in, when I turn it back on Windows reports an error on the device (A usb device has had a problem…). I have to reboot to get the drive back up. My Passport drive has no problem but the Elements does.

Any thoughts>

Thanks

Matt

Intel DX78SI Extreme MB

i7 3820 3.4 Ghz

16 GB RAM

Windows 7 x64

Latest Intel BIOS

2

Hello,

As a recommendation, test the drive with the DLG Tool.

How to test a drive for problems using Data Lifeguard Diagnostics for Windows

To avoid data loss, make sure that you have multiple copies of your files on different locations.

3

Dlg tests all pass

4

Are you connecting the unit on a USB Hub?

If possible, please connect the unit to the usb ports on the back of the computer to see if it does any difference.

5

Still having trouble. Tried various USB ports. Having same problem with Passport too, thought that was ok.

If I shutdown the computer with the drive connected, when I restart the drive does not show up, light blinks, unplugging and re-plugging does no good.

If I Hibernate, drive shows up but will not respond. “Safely remove” says drive is busy. Unplugging and re plugging does not help.

So basically I cannot leave the drive connected.i have to disconnect it each time I shutdown in order to get at it when I restart.

USB driver problem? BIOS? I have the latest version of each. It is a Renesas USB driver.

Matt