I bought a new PC computer and my Easystore drive (WDBA-JN0010BBK-XB2422B) is not detected ONLY in the three USB 3.0 sockets.If I connect it to the USB 2.0 sockets it works, and also other HDD correctly works in the USB 3.0 sockets.
Where the problem can be?
Hi @Jordii,
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask
Thank you for your suggestion but the problem was the cable. Although it was marked as “USB 3.0” with a blue USB connector do not worked. I bought a new one and now is OK. It was my first computer with USB 3.0 socket, the old one only have had 2.0.
