Easystore 2tb drive moves ahead on its own when playing back a recored video

MY EASYSTORE 2TB DRIVE MOVES AHEAD ON ITS OWN WHEN PLAYING BACK A RECORED VIDEO. HOW CAN I CONTROL THIS? WHAT PLAYER SHOULD BE USED?
YOUR HELP WILL BE APPRECIATED
RONANTIstrong text

Hi,

You should try contacting WD’s Technical Support about this for live assistance and troubleshooting

To Contact WD for Technical Support

support.wdc.com