E/S Error, Cannot Initialize drive - WD Book Essentials 2TB

Hi,
After a restart my HDD stopped to work and appear disk management as unknown drive and after i try to initialize the drive, the w10 give me the message of E/S error. Please help me!!!

And I’m trying to open a ticket and and the form dont accept my phone number, I live in Brazil.

Hi, there,

Sometimes this error comes due to the content, volume or physical hard disk may be damaged, corrupted and in need of repair to overcome the this issue you can try this below mention troubleshooting steps. Might it work.

Check the drive health-