I’m the administrator and have started using a 6TB DX4000 for two weeks in our office of 4 PCs. The Launchpad works fine in all PCs (my PC has full access to all folders and even to the restricted ones that I have created - all works well).
However, the Dashboard has not loaded in my PC for the last couple of days (also I tried using the Dashboard from other PCs without luck). My password is accepted when I try to deploy the Dashboard (if I try a different password, it displays a screen that says the the typed password is incorrect).
When I try using the Dashboard (from the Start/Programs or from the Launchpad) it dispays a 1 second Remote App window and a 1 minute Dashboard Loading window, then all windows dissapear and the Dashboard fails to load.
Unfortunately, I have only had the system for a short time and have not setup Remote Access, so a I have no other means to administer the unit.
Note: there are two alerts of concern in the Alert Viewer of my Launchpad:
Windows Defender not running (this needs resolving via the Services Microsoft Management Console, which I don’t have access unless the Dashboard is running).
Important Updates (which I can’t do unless I get the Dashboard to work).
My PC seems fine as is is new and up to date, running Windows 7 Professional.
I preformed a DX4000 clean shutdown via the front panel of the unit. It started fine but I still don’t have a working Dashboard. I checked other forums/threads but haven’t found a solution to this problem.
Please help. Thanking you in advance.