DX4000 can´t find the download for the recovery image

I need to reset my DX4000 to clean installation. All the links on wdc.com for recovery image bring me to “Downloads by product” and the only result is Cloud Me Server Backup.
Maybe somebody has a functional link for me.

Thanks

Andre

http://it.pcdrivers.guru/western-digital-sentinel-dx4000/download-679122.html#sos40

Sandro Cian

Storage Consulting srl
Via Mezzomonte 24
I 33077 SACILE (PN)

Tel. +39 0434 746 201

Da: Andre_Hoft [mailto:wdsupport@wdc.com]
Inviato: mercoledì 25 novembre 2015 09.20
A: sandro.cian@storageconsulting.it
Oggetto: [WD Community] [Network Attached Storage/Sentinel Products] DX4000 can´t find the download for the recovery image

https://community.wd.com/users/andre_hoft Andre_Hoft
November 25

I need to reset my DX4000 to clean installation. All the links on wdc.com for recovery image bring me to “Downloads by product” and the only result is Cloud Me Server Backup.
Maybe somebody has a functional link for me.

Thanks

Andre

Thank you Sandro,

but this was the wrong file for me. It is a software update for the DX4000.

I need the complete recovery image (OS) Some weeks ago a friend of me restored another DX4000 and he got the large image file from WD-Homepage. Unfortunately he deleted the file after that and the USB-Stick is also cleaned. So I have to find it again.

I am not sure if the files on that page are valid or not, but if you scroll down it does list all the files. PanAm, Aisa etc

Sorry Andre,

the link is for driver not recovery.

If you have an ftp link I can try to upload the recovery iso file EMEA_SvrRecovery_1_7_5_17.iso (11 GB)

Let me know

Sandro

Da: Andre_Hoft [mailto:wdsupport@wdc.com]
Inviato: mercoledì 25 novembre 2015 10.41
A: sandro.cian@storageconsulting.it
Oggetto: [WD Community] [Network Attached Storage/Sentinel Products] DX4000 can´t find the download for the recovery image

https://sea2.discourse-cdn.com/wd/letter_avatar_proxy/v2/letter/a/e68b1a/45.png

https://community.wd.com/users/andre_hoft Andre_Hoft
November 25

Thank you Sandro,

but this was the wrong file for me. It is a software update for the DX4000.

I need the complete recovery image (OS) Some weeks ago a friend of me restored another DX4000 and he got the large image file from WD-Homepage. Unfortunately he deleted the file after that and the USB-Stick is also cleaned. So I have to find it again.

To respond, reply to this email or visit https://community.wd.com/t/dx4000-can-t-find-the-download-for-the-recovery-image/139669/3 DX4000 can´t find the download for the recovery image in your browser.

I submitted a support request, and WD replied as follows:

Dear Theo Hollins,

Thank you for contacting Western Digital Customer Service and Support. My name is [[Deleted]]. We apologize for the inconvenience.

Below is a link to download the recovery zip for the DX4000:

[[DELETED]]

If you have any further questions, please reply to this email and we will be happy to assist you further.

Sincerely,
[[DELETED]]
Western Digital Service and Support

Was the link deleted in your email also :slight_smile:

Yep. That is really crappy.

I need this recovery ISO as well. My NAS is totally hosed right now.

check this thread - I believe there is a link in there: thread here