DX 4000 Factory Reset

So, I have two DX 4000 units at my location. No one can remember the passwords to access them. I want to use them as local backups for our file servers and DC’s.

I have read the manul on restoring them but when I get to the download page for the recovery ISO’s and there are a few options




Not sure if there is a difference between the ISO’s and which one is right for my units.

Thank you in advance!


Theres a PDF on the download page.

At the buttom, you can read this :

PANAM (North and South America)

  • English
  • French
  • Spanish
  • Portuguese

EMEA (Europe/Middle East/Africa)

  • English
  • Deutsch (German)
  • Italian
  • French
  • Spanish
  • Russian

APAC (Asian Pacific / New Zealand / Australia)

  • English
  • Japanese
  • Korean
  • Chinese (Traditional)
  • Chinese (Simplified)
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Thank you!

That’s what I needed to know.


I would love to know where to get the restore iso from, I can’t seem to find it in the downloads portal at all.

If you or others are still interested, I submitted a help request, and WD emailed a link to download the ISO file. They don’t allow customers to share the link.

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Thanks, yes I logged a call with them on the same day and received a link from them a few days later. Cheers.