We have a 16TB DX4000 NAS and have the following problem:
On our Windows 7 Enterprise clients I’m unable to sign in to Launchpad and it gives the following message.
“The server appears to be offline. Do you want to sign in to offline mode? Yes/No”
It lets you in offline mode and can then access guest folders. I can login to the dashboard, remote into the server, ping the server back and forth. The dashboard also reports that these clients are online and doing backups. It just wont let you sign in to the Launchpad to get to the right folders.
I have read several posts describing similar problems and followed several fixes such as reinstalling connector application, updating software, repair/reinstall .net 4.5, making sure windows server services were starting/running, but nothing has worked so far.
The other clients connected to the server are Windows 7 Professional, and XP, those all work fine and a user can login to the Launchpad.
I have compared logs against both working and non working clients but cant narrow a problem down.
Note that all the computers are also on the same domain, and the server is connected to all the client computers via a separate NIC/Switch, its not apart of the domain per a policy in our organization. Windows 7 Enterprise and Professional clients run the same Symantec Endpoint Protection.
Does anyone have any additional ideas? I can provide additonal information as well.