Dvd drive

Since puting My Book Essential on my Medion all in one pc , I can no longer use my DVD drive

On "Computer " it shows drive C & D  but the DVD drive has gone,

Tried everything including makers with no joy

I have been told not to uninstall as I may lose dvd drive altogether

Sorry for vagueness but not up on computers

Any help appreciated

Hi there, were you able to check if it is a drive letter conflict on disk management? (Right click computer/my computer> manage> disk management)

I shall have to get an it mate to investigate–I am lost as all seems to be in order after following your advice

All I get is that devices are in working order.

#Will get back when I can

Thank you