Hello - I dropped the My Passport Elite drive when it was turned off. After initially working for a couple of minutes the drive is no longer functional. It powers up, and I can hear the drive spinning but it does not show up as a drive in a PC. Obviously, this is a job for a professional recovery service if anything is to be saved; however, I have a question:
The drive came with the WD encryption application which I used for all files on the drive. If the encrypted contents are recovered and used on a drive other than the model I used (or even for a non-My Passport brand drive), will the password work to unencrypt the contents a new drive? Will the contents need to be transferred to an identical drive model? Or will the original drive have to be repaired (if that is even an option)?
Thanks - R