Unfortunately, I dropped my My Book and the case was slightly dislodged at the back. The cables came out when it dropped. When I reconnected it, I got a message that it could not be reformatted and no changes can be made to the files, but I can still access existing files.
I am using it with an iMac.
Can it be fixed or do I have to replace it?
Also, I tried emailing WD directly but what I think is product number on the sticker on the base of the product doesn’t come up.