Driver missing for MyBook Essentials. Cannot see disk in Windows Explorer

WD External Drives WD Portable Drives
1

Hi

I have a 3TB USB 2.0/3.0 WD Essential Workbook. Upon purchase, I managed to setup and use the device successfully. I copied 1TB of files with no issues. A month later, when I reconnected it to my PC, I get a pop-up box stating that the driver cannot be found. Also, I cannot see the drive in Windows explorer. Further more, in device manager under other devices, I can see a yellow ! against SYMWAVE SES USB DEVICE.

If I go to the disk management on the PC, I can see the drive, with “not initialized” next to it. I do not want to initialize the disk, as I do not want to lose what’s on there.

I know there are a few post out there regarding this issue (I have read them all), but none seem to fix my problem.

I am running 64 Bit Vista.

Any help would be great, I have spent 2 days looking at this and have got nowhere.

Thanks

Sam  

2

if you initialize the drive it will prompt you if you want to format the drive. you can try and initialize the drive at your own risk

:slight_smile: